Professional and knowledgeable from the start.
We called Worthington based on a recommendation from a friend. It was easy to set up an appointment and the rep arrived right on time. My husband and I showed Mr. Heiken the problem, gave him some background, and a tour of our late 1890’s basement. After a detailed discussion of the history and location of the problem, along with some further investigation, he identified the source of the water that was causing the problem -- a cracked outside pipe leading from a downspout. Unfortunately, this is outside of the scope of Worthington’s service, and he suggested some other avenues for repair. While Worthington was not able to resolve the issue, Mr. Heiken pointed us in the right direction. His professional attitude and willingness to help despite the fact that it would not result in any business for the company, he took extra time to make sure that we understood what needed to be done. These folks are honest and capable. That combo is essential and we highly recommend them.
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